Autolux Detailing Services
"Mobile Detailing At Your Location"
Policies
Autolux Detailing aims to provide the highest level of professionalism and workmanship.
We understand the hesitation in having a company that you have never dealt with before come to your home or work to provide services. It is our goal to make each visit a pleasant one. As a mobile service we may be in many locations in one day. With fuel prices on the rise again this can take it's toll on a small business. In order to leave each location knowing that our customers are happy we have certain policies that our employees must abide by and we ask that the customer be aware of as well.
EMPLOYEES
1. Employees must greet customer before starting work.
2. Employees may arrive 15 mins before or after quoted start time.
3. Employee will contact customer if running late.
4. Employees will work in a timely manner.
5. Employees will create a safe and professional atmosphere.
6. Employees will clean up after work completion.
7. Employees will alert customer that work is complete.
8. Employee will not leave work site until cleared by customer.
CUSTOMERS
1. Customer must be present at start and completion of work.
2. Customer will have the opportunity to review final work.
3. Customer agrees that releasing employees will serve as satisfaction of work provided.
4. Customer understands that Autolux has the right to reschedule if customer is not present on time.
5. Customer understands that employees will not be able to return once released by customer.
6. Since our policy gives the customer the ability to review final work, there are NO REFUNDS
7. It is the customers reponsibility to remove anything of value from the vehicle BEFORE Autolux employees begin work. Autolux will not be responsible for the loss of any items during the cleaning of vehicles.
WEATHER
It will be the responsibility of the customer to cancel an appointment due to the weather. If Autolux employees feel the weather is conducive to working then they will arrive with the intent to work. A fuel service fee will be charged to the customer for any cancellations less than 2 hrs before the scheduled appointment time.
If customer chooses not to be present upon completion of work then Autolux and employees are released from having to return for any reason at customers request.
